More than just fixing problems
Excellent Level Support
ELS means we don't just fix your computer and leave. We take the time to explain what happened, teach you how to prevent it, and make sure you feel confident using your technology. It's personal IT support that truly helps.
How does ELS work?
With an ELS subscription you get your own experienced IT specialist who knows your situation. No call center, no hold music — direct contact with someone who helps you.
Choose your plan
Select the ELS plan that suits you: Basis for occasional help, or Premium for comprehensive support with your own dedicated specialist.
Meet your specialist
We assign an experienced IT professional who fits your situation. During an introductory meeting, we map out your equipment and needs.
Help when you need it
Call, email or message your specialist directly. At your home or via a secure remote connection — you choose what works best. No ticket systems, just personal contact.
Problem solved and explained
We don't just fix the problem — we also explain what happened and how to prevent it in the future. That way you become more digitally confident.
Preventive care
Your specialist proactively monitors your systems. Updates, security checks, and periodic checkups ensure problems are prevented before they arise.
Transparent billing
You pay a fixed monthly fee including hours. Extra help is tracked fairly and invoiced afterwards. No surprises, no fine print.
What makes ELS special?
Prevention
We don't wait for things to break. During every visit, we check for potential issues and fix them before they become problems.
Patience & Explanation
No tech jargon or rushed fixes. We explain everything in plain language and take the time you need to feel comfortable.
At Your Convenience
We work around your schedule. At home, remotely, evenings or weekends — whatever works best for you.
Your Personal Specialist
The same IT specialist every time — someone who knows your setup, your preferences, and your history. No need to explain everything again.
Regular IT help vs ELS
Regular IT Help
- Different technician every time
- Just fix the problem
- Technical jargon
- Business hours only
Excellent Level Support
- Your own dedicated specialist
- Fix and explain
- Clear language, no jargon
- Flexible hours, evenings too
ELS Subscriptions
Basis
- 1 hour included
- Response within 24 hours
- Remote support
- Home visits
- Extra hours: €64/h
Premium
- 3 hours included
- Response within 4 hours
- Remote support
- Home visits
- Your personal specialist
- Quarterly preventive checkup
- Priority scheduling
- Extra hours: €59/h